Our policy on handling personal information
The aim of our company is to be a company contributing to the world, and to improve ourselves through the contribution for the world and society.
Based upon this philosophy, we profoundly recognize that it is our social responsibility as a company to handle personal information appropriately. So we do promise that we will pay every effort to respect for and protect our customers' personal information and to avoid damaging relationship between our customers and us based on each item of the following.
| 1. | If we collect customer's personal information, we will preliminarily announce our purpose of the collection clearly. If we utilize personal information collected from our customers, we use it only within the scope of the purpose. |
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| 2. | We retain a constant awareness of the importance of personal information, and we take educational and other measures appropriate for avoiding illegal access, loss, alteration, leakage, and so on. |
| 3. | We assign a responsible person to handle personal information so that we can make suitable responses to requests of correction, update, and other inquiries. |
| 4. | We will be compliant with laws, rules and in-house regulations for protecting personal information. And we continue improving in-house regulations and in-house systems, and maintain appropriate management of them. |
November 1st, 2009
QualitySoft Corporation
Kiyoharu Ura, President
Regarding collection, use, provision to third parties of personal information, and disclosure, correction, and interruption of use of registered information
QualitySoft Corporation (noted as "we" subsequently) may request customers to provide personal information when the customers purchase our products, register for our services, receive our services, or make requests for support. We will handle personal information in accordance with the applicable laws and our company rules on protecting personal information.
Regarding the use of personal information
We may ask you for your personal information and utilize it in the following cases. In each case, we will say explicitly that we need your personal information, and ask you to provide it by your own choice.
In order to provide services, we may acquire customer location information, including the customer’s terminal inventory information and location information acquired in the background.
Please understand that if our staff obtains a business card we will register it as our customer and may send promotions of our products and information of our events or seminars. We will handle appropriately and manage strictly the registered information in accordance with the laws and the items noted in this page.
Regarding collection of personal information
We may ask you for your personal information and utilize it in the following cases. In each case, we will say explicitly that we need your personal information, and ask you to provide at your own will.
To confirm your subscription of our products or services purchased or registered, and to deliver them
In such as following cases, we ask clients for information necessary to accomplish providing our service.
- To confirm applications for our events/seminars
- To confirm subscriptions for our email delivery service, and to send emails
- To confirm registrations for our membership services, and to provide them
- To send invoices of our products, and to confirm reception of payment
- To pay rewards for cooperation about our researches
- To send premium products for our prize promotions
We may correct registered personal information in case any changes occurred in information necessary for sending products or invoices, such as a name of municipality, zip code, etc.
To provide or improve our products and services, and to develop new services
In such as following cases, we ask clients for information necessary for providing and improving our products and services. Information is handled only as statistical data, and we never publicize individual names, etc.
- To improve our products and services, and to enrich contents of our website, for clients' more satisfaction
- To customize our products/services and website contents to meet individual users
- To research clients' satisfaction about our products or information
- To put together personal information processed statistically, and to publicize it as our result of research
- To grasp clients' usage for improving our services and developing new services
To deliver information about our products and services
For example, such as the following, we or our sales partners may deliver information supposed to be beneficial, or may ask for cooperation.
- To ask for cooperation or to participate events, and to send reports of their results
- To grasp usage of our products/services and our websites, and to deliver information of various parties, including us and our official sales partners, and results of research supposed to be beneficial for clients
About provision of personal information to third parties
We do not provide clients' personal information without clients' consent to third parties other than our subsidiaries, associate companies and official sales partners, except there are legitimate reasons.
However, we may disclose or provide personal information to appropriate companies or parties in case clients have asked these companies or parties for information, services, orders of our products, applications, contacts or intermediacies via us, or in case clients have applied to attend exhibitions or seminars related to these companies or parties.
About management of personal information
We have been implementing strict security measures to avoid loss, misuse or alteration of personal information under our control. We keep personal information under a secure environment where ordinary users cannot access.
We may delegate, as part of our business, handling of personal information to companies that we judge as trustworthy and have made nondisclosure agreement with. In this case, clients' personal information is protected based on our principles of protecting personal information.
About confirmation, correction and deletion of registered information
We manage clients' personal information keeping its content as correct and updated as possible. We disclose registered information in case any client asks for it. Please understand that there may be products or services that cannot be provided so far after the registration is deleted, and that we may ask for commission at actual cost.
We accept changes and corrections about Web member services (such as downloading services) at our websites for members' use only.
Regarding the other products and services, please contact each inquiry number individually specified.
About links to outside websites
Our website contains hyperlinks to outside websites. We are not responsible for protection of personal information at the site and content of the site.
About the use of IP addresses and cookies
We make use of logged clients' IP addresses mainly on the following purposes:
| 1. | To make out the cause of server troubles and resolve them |
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| 2. | To maintain management of our websites |
We may use cookies in our websites. A cookie is a small-scale information fragment sent from websites to users' browser, and it may be stored as a file in users' hard disks.
By using cookies, websites can log which page users have accessed, etc. And we may provide services by combining cookies and information clients' have registered in Web members services, etc. We make use of cookies mainly on the following purposes:
| 1. | To track users' actions in our websites and which content they have downloaded |
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| 2. | To avoid repeated entry of clients' passwords when users use membership services |
| 3. | To improve our websites or mail services to make users more satisfied or customize them according to each individual user |
| 4. | To provide services focused on interest of each user |
| 5. | To control to avoid displaying an identical content many times and to adjust to promote displaying useful information to users |
We may disclose summarized data by statistical processing of information which has been attained by use of cookies. This data never includes personal identification information.
Users can reject receiving cookies or display an alert when a cookie is sent, by the configuration of browsers. Services of our websites may be restricted or disabled without accepting cookies.
Our contact for personal information
If you have opinions or inquiries regarding our handling of personal information, please contact the following.
Business Management department of QualitySoft Corporation
E-MAIL:privacy@qualitysoft.com
Phone: +81-3-5275-6121
Please make your call within our business hours (9 a.m-6 p.m from Monday to Friday, except year-end and New Year, national, and our company's holidays)
If you make inquiries by e-mail, please make sure to write your contact data, such as your name, your company name, your division name, e-mail address and phone number.
We also request you to describe content of your inquiry as in detail as possible.
Please note that we are not responsible for the protection of your personal information in third parties' websites which are linked from our website.